Customer story: Getting a Fresh Look

In the third of our customer stories from our Heart FM advertising campaign, we explore how Bristol decorating company Scott Feltham uses Telnames to paint a picture for new customers

Servicing the Bristol area, small interior and exterior decorating company Scott Feltham Decorating Services is growing thanks to its reputation for offering a friendly, reliable and fairly priced service. From Day One, word of mouth recommendation has proved an important source of business. It’s why the company is using a .tel from Telnames to make it even easier for new customers to see for themselves what Scott Feltham Decorating Services could do for them.

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.Tel.us: What do you do?

When Scott Feltham was made redundant three and a half years ago, he decided it was time to strike out on his own and start working for himself.

“Initially I started doing decorating just for family and friends. They recommended me to others, and before I knew it, I had a full time business on my hands,” explains Scott.

Today, his small team of reliable decorators undertake all aspect of decorating, including interior and exterior painting, wall papering, dry lining and plastering in the Bristol area and across the South West.

“We work to a very high standard and pride ourselves on offering a clean, tidy and professional service,” says Scott. “Our motto is ‘no job too small’ and we still stand by that today.”

Alongside its domestic work, the company also has a thriving commercial customer base. Growing a new business during one of the UK’s worst economic recessions is testament to the dedication and hard work of Scott and his team, plus the power of networking.

.Tel us: Why do you use a Telnames .tel?

“Word of mouth recommendation is the key to our success,” confirms Scott. “When people have a decorating challenge, they often turn to friends or colleagues and ask if they know of someone who has done a good job for them.”

For a young business – with limited resources for marketing and advertising – capitalising on generating new business enquiries is the name of the game. So when Scott heard about Telnames he immediately recognised the potential for his company.

“When a friend told me about Telnames .tel I just thought “what a brilliant idea”. It was just what we were looking for – as I see it, it’s like having a portable business card on people’s smartphones.”

“The added bonus is that Telnames is so affordable – plus we can update our .tel mobile website as often as we want at no added cost.”

.Tel us: How has your Telnames .tel helped your business?

In no time at all Scott was able to create his http://felthamdecorating.tel site, which includes all his details so customers can get in touch for a free no obligation quote.

“We’ve uploaded photos of us at work, so people can see what we do and have the confidence of knowing they are dealing with a pukka company,” explains Scott.

Even better, from Scott’s viewpoint, it’s easy for his customers to instantly use the ‘share’ button to pass on the company’s .tel site with anyone who asks them who they’d recommend for a decorating job.

“With our .tel we’re hoping to see the business continue to grow,” confirms Scott.

 “For a small business like us, it’s perfect. The low cost is very appealing, plus it was really easy to set up.”

Scott Feltham, Owner, Scott Feltham Decorating Services

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